Privacy Policy

1. Introduction

LKM Software Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at lkmsoftware.com or use our services.

We are registered in England and Wales under company number 15805131. Our registered office is located in the West Midlands, United Kingdom.

2. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Request a consultation or quote
• Subscribe to our newsletter
• Engage with us for software development services
• Communicate with us via email, phone, or other means

This information may include:

• Name and job title
• Email address
• Phone number
• Company name and address
• Project requirements and specifications

Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To deliver the services you have requested
• To send you relevant communications about our services
• To improve our website and services
• To comply with legal obligations
• To protect against fraudulent or unauthorized activity

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal Obligation: Where processing is necessary to comply with a legal obligation

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can manage your cookie preferences at any time by clicking the "Cookie Preferences" link in our website footer.

6. Third-Party Analytics and Advertising Services

We use third-party services to help us understand how visitors use our website and to deliver targeted advertising. These services may collect information about your online activities over time and across different websites. The third-party services we may use include:

Google Analytics

We use Google Analytics to collect information about how visitors use our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services.

Google Analytics uses cookies to collect this information. The information generated by the cookie about your use of the website is transmitted to and stored by Google on servers which may be located outside the UK. Google may use this information to evaluate your use of the website, compile reports on website activity, and provide other services relating to website activity and internet usage.

For more information about Google Analytics and how it collects and processes data, please visit: Google Privacy Policy and Google Analytics Opt-out.

Google Tag Manager

We use Google Tag Manager to manage website tags and tracking scripts. Google Tag Manager itself does not collect personal data, but it facilitates the deployment of other tags that may collect data. The tags managed through Google Tag Manager operate under their respective privacy policies.

Facebook Pixel (Meta Pixel)

We may use Facebook Pixel (also known as Meta Pixel) to measure the effectiveness of our advertising campaigns, understand visitor behaviour, and deliver targeted advertisements on Facebook and Instagram platforms. The Facebook Pixel collects information about your browsing activity on our website, which is then shared with Meta Platforms, Inc.

This data may be used to:

• Show you relevant advertisements on Facebook and Instagram
• Measure the performance of our advertising campaigns
• Create custom audiences for future advertising
• Understand how visitors navigate through our website

For more information about Facebook's data practices, please visit: Meta Privacy Policy. You can manage your Facebook advertising preferences at: Facebook Ad Preferences.

Opting Out of Tracking

You have several options to limit or opt out of tracking:

• Use our cookie consent banner to decline analytics and marketing cookies
• Install browser extensions such as Google Analytics Opt-out or privacy-focused browser extensions
• Adjust your advertising preferences on individual platforms (Google, Facebook)
• Enable "Do Not Track" in your browser settings (though not all services honour this)
• Use private browsing or incognito mode

7. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., hosting providers, email services)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, privacy, safety, or property

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period depends on the context of the processing and our legal obligations.

10. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where we rely on consent for processing

To exercise any of these rights, please contact us using the details provided below.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. When we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

12. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.